LAST UPDATED AT: JUN 20, 2024
Privacy Policy
Our team at GutChek Inc. (“GutChek,” company”, “us”, “our”, and “we”) understand that transparency is vital to building any healthy relationship. We thank you for entrusting us with information that is important to you, and we want to be open about how we use it.
This Privacy Policy (“Policy”) describes in greater detail our policies and procedures regarding the collection, use, and disclosure of information we receive when you access gutchek.io and related websites, applications, services owned and operated by GutChek and that link to this Privacy Policy (collectively, the “Services”). This Privacy Policy is meant to help those that use our Services to find providers or book appointments (“Users”) and doctors or other healthcare specialists, professionals, providers, organizations or agents or affiliates thereof (“Healthcare Providers,” and collectively with Users, “you,” or “your”) understand how we treat your personal information.
BY USING OR ACCESSING THE SERVICES IN ANY MANNER, YOU ACKNOWLEDGE THAT YOU ACCEPT THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY, AND YOU HEREBY CONSENT THAT WE WILL COLLECT, USE, AND SHARE YOUR INFORMATION IN THE FOLLOWING WAYS. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, YOU MAY NOT USE THE SERVICES. IF YOU USE THE SERVICES ON BEHALF OF SOMEONE ELSE (SUCH AS YOUR CHILD) OR AN ENTITY (SUCH AS YOUR EMPLOYER), YOU REPRESENT THAT YOU ARE AUTHORIZED BY SUCH INDIVIDUAL OR ENTITY TO ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL’S OR ENTITY’S BEHALF
Information we collect
HIPAA and PHI
GutChek collects certain demographic, health, and health-related information about Users for our Healthcare Providers as part of providing our Services that may be “protected health information” or “PHI” and governed by the Health Insurance Portability and Accountability Act (“HIPAA”). This information is collected when:
providing administrative, operational, and other services to a Health Care Provider that is a “Covered Entity” (as defined by HIPAA)
received from a Health Care Provider when acting as a “Business Associate” (as defined in HIPAA) of the Health Care Provider
HIPAA provides protections for the privacy and security of PHI. Please read the Notice of Privacy Practices of your Healthcare Provider to understand how your PHI can be used and disclosed.
HIPAA does not apply to Personal Data (defined below) that is not PHI. Personal data that a User provides to GutChek when GutChek is not acting as a Business Associate is not PHI. This includes when creating an account, searching for Healthcare Providers, reviews, device IP address, or web analytics by browsing our website.
Any information that identifies you including name, date of birth, profile picture, addresses, phone number, email address, device IP information, fax number will be referred to as “Personal Information” for the purposes of this Policy.
When you use our Services, GutChek may collect and use the following types of information about you. Below, we describe categories of Personal information that we collect, examples, source, and with whom Personal Information is shared for business purposes.
Data Category
Example
Source
Third Party
Payment Information
Payment card
Billing contact
Billing email
You
Payment processing
partner Stripe Inc.
("Stripe")
Device/IP info
IP address
Device ID
Domain server
Type of device,
operating system,
browser used
You, Third parties
Service providers
Analytics partners
Ad networks
Analytics
Site/app interactions
Access times
Statistics between
device, browser &
Services
You, Third parties
Service providers
Analytics partners
Ad networks
Geolocation
IP address-based
location info
You
Service providers
Analytics partners
Ad networks
Other information
Passwords
Communications
sent to us
You
Service providers
Contact information
Name
Phone number
Home address
Driver's license
You
Service providers
Healthcare providers
Insurance providers
Parties you authorize
Demographics
Gender or gender identify
Age
Date of birth
Race
Zip code
You
Service providers
Healthcare providers
Ad networks (except DOB)
Insurance providers
Parties you authorize
Medical data
Medical history and
health info you provide us
Health conditions
You
Service providers
Healthcare providers
Insurance providers
Parties you authorize
Insurance
Insurance carrier
Insurance plan
Member ID
Group ID
Payer ID
You
Service providers
Healthcare providers
Insurance providers
Parties you authorize
Requesting appointment
Appointment date/time
Healthcare provider
information
You, Third parties
Service providers
Healthcare providers
Ad networks
Insurance providers
Parties you authorize
Healthcare provider
Contact information
Organization name
Office address,
phone, fax
You, Third parties
Service providers
Healthcare providers
Insurance providers
Parties you authorize
NPI number
Education or
training history
Specialties
Certifications
You, Third parties
Service providers
Healthcare providers
Parties you authorize
Sources of personal information
Information is collected directly from you when you create an account or use our Services, such as when you fill out a form, send email or message, conduct a search, update or add information to your GutChek account, respond to questionnaires, surveys, or participate in promotions.
Cookies and similar technologies
GutChek may use cookies and other similar technologies, such as web beacons, pixels, and mobile identifiers to automatically collect personal data. Please note that most Internet browsers will allow you to stop cookies from being stored on your computer and to delete cookies stored on your computer. If you choose to eliminate cookies, the full functionality of our Services may be impaired by you.
Information from Third Party Services
You may also enter certain usernames, passwords, and other account information for third party services and Internet services (“Third Party”). In order to display information to you through our Service, we may collect, on your behalf, your Personal Information from Third Party Sites that you link to GutChek via our Services. If you choose to access your information through our Services, we may store downloaded data on our servers.
How we use the information we collect
We use your Personal Information to:
enable you to access our Services;
enable you to communicate with other Users;
operate, protect, improve, and optimize the GutChek
experience personalize and customize your experience;
send you service or support announcements;
provide customer service;
provide GutChek with statistical data;
curate messaging and promotional offers relevant to your use of our Services;
disclose to third party vendors, service providers, Healthcare Providers, or agents who perform functions on our behalf;
detect and prevent fraud, spam, abuse, security incidents, and other harmful activity
comply with our legal obligations; and to enforce our Terms of Use.
In order to allow you to use our Services, we may be required to verify your identity. To do so we may, directly or through third parties, use information you provide to verify information against third party databases or through other sources. We may also use your information to verify your identity in the event you contact us for assistance with our Services.
How do we use information that is neither Personal Information or PHI
We may use de-identified and aggregated information (information about Users that we combine together so that it no longer identifies or references any individual user) for any purpose permitted by applicable law, including but not limited to research, market analysis, demographic profiling, and other business purposes.
How do we protect the information we collect
We take security of your information seriously. We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration. We endeavor to follow generally accepted industry standards to protect the Personal Data submitted to us, both during transmission and in storage. For example, the Services use industry standard Secure Sockets Layer (SSL) technology to allow for the encryption of Personal Data. We store and process your information on our servers in the United States and abroad and backup our systems. Although we make every good faith effort to protect your information, the Internet or storage devices are not 100% secure. You should also take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using our Services, choosing a robust password that nobody knows or can easily guess, and keeping login credentials private.
Changes to the Privacy Policy
GutChek reserves the right to modify this Privacy Policy at any time in accordance with this provision. If we make changes to this Privacy Policy, we will post the revised Privacy Policy on the Site and update the “Last Updated” date at the top of this Privacy Policy. If you disagree with the revised Privacy Policy, you may delete your Account. If you do not delete your Account before the date the revised Privacy Policy becomes effective, your continued access or use of the Service will constitute acceptance of the revised Privacy Policy.
Got questions?
If you have questions regarding our Privacy Policy or practices, please contact us at: GutChek Inc. Email: support@gutchek.io
